Forward For Limited (Forward For) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.
• To help us monitor and improve our digital products and services;
• To provide you with a more personalised experiences;
• To send you details about Forward For digital products and services, where you have signed up to receive such marketing communications.
• To help sell online advertising space.
To be able to do these things, it’s important we collect and analyse data including who our viewers are and how they use Forward For digital products and services.
Should I read any other information or terms?
• We are clear on what data we hold and what we do with it.
• You control the data we hold on you.
You can ask us to close your account at any time by emailing contact[at]forwardfor.co.uk. We will delete information such as your name and email address securely and swiftly, and anonymise all the remaining information we hold about you, such as your activity on Forward For digital products and services. We will have in place appropriate security measures to protect your information from unauthorised access, and will only work with responsible organisations, which have been carefully chosen by Forward For, when handling your information.
Compliance with laws and your rights
There are various laws and regulations which apply to data protection and data privacy including the Data Protection Act 2018, General Data Protection Regulation (GDPR) (EU) 2016/679 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time). Broadly, the laws require that:
i. you agree to your data being collected and used;
ii. no more information than is required is asked of you;
iii. your personal information must be securely kept to prevent unauthorised access;
iv. you have a right to know what information an organisation holds about you;
v. your personal information must be deleted when it is no longer required; and vi. information about your internet use must be protected even where the information being collected is not personally identifiable.
At Forward For we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO’s website – www.ico.org.uk (opens in a new window)
What information will Forward For collect about me?
Forward For may collect and hold the following information about you:
• Information you provide to us such as when you download or use any Forward For digital products and services, subscribing to newsletters and marketing emails or participating in our online communities.
We may also ask you for other information from time to time, when you enter a competition, for example. This might include your full address and contact telephone number, for example, so that we can make sure a competition prize gets to you if you’re a winner.
• Information provided by other companies (such as advertisers you may have bought a product from or other reputable data sources) who have obtained your permission to share information about you. If advertisers want to advertise to you, or people like you, using Forward For digital products and services they may provide us with information about you to help us target their advertising.
We may also obtain additional information about you from other reputable data sources. The data these companies might hold about you has been collected from publicly available records, such as the electoral roll, or via a range of sources with your permission (such as surveys or where you have agreed, via opt-in, for your information to be shared with third parties). We may check our registered viewer database against the information they hold on their systems to see if there are any matched individuals. If there is a match, we can collect and store some of this additional information (which may include statements about your lifestyle and interests) in our database and use it to further enhance our understanding of the types of products and services you might be interested in. If you do not want us to obtain this additional lifestyle information from these reputable data sources, as described above, you can change your matching preferences by emailing us at contact[at]forwardfor.co.uk
• Information from our web servers’ logs, such as IP addresses. This is used by us and other organisations with whom we work to analyse activity in our products and services. For example, this helps us to look at the number of visits to specific pages to evaluate if we have sufficient infrastructure to support and maintain a great experience for our users.
• Information from social networking sites (such as Facebook and Twitter). We collect information from social media activity, including likes, shares and tweets, and about our content on social networking sites. Where you sign in to our products and services using social network credentials, such as a Facebook log-in, you grant permission to the social network to share your user details. Depending on the network this will include basic account information such as name, email address, date of birth and any other details you choose to share according to your Facebook account settings. We may from time to time, on different apps and services, request more than just basic account information from you. We will always be clear about this up front but you should also check what permissions we are asking for before you connect with these apps and services. If you remove the relevant product or services from your social network settings, we will no longer be able to access this information.
How will we use this information?
Forward For will use the information we collect about you in the following ways:
• To help us to monitor, analyse and improve our products and services. This information helps us to understand what content, products and services are most interesting, enjoyable and useful to our users, and if they are shared via social networks. The information also helps us to identify when errors occur within the digital products and services and test different versions of a page or feature to see which one works best. All of which helps us improve our digital products and services for our users.
• To allow you to take part in the interactive features of the digital products and services.
• To provide you with a more personalised experience. By looking at the information we have about you, we can create a more tailored experience. For example, we will do this by making product recommendations.
• To inform the way we sign future content at Forward For. We will use aggregated and anonymous user data to help understand what type of content our users like so that we can make more of it in the future.
• To sell advertising within our products and services.
We may combine all the information we hold about you (including, for example, your registration data; information about the Forward For content, adverts and services you access; and information you provide when you take part in a survey) with information that we receive from third parties, such as advertisers and/or reputable data sources, to build up an idea of the types of products and services which might be of interest to you.
By understanding more about you, we are able to serve you more tailored, relevant advertising. For example, if we think that you are interested in a type of game, you may find that we serve you with more advertising for those types of games.
Where we do not have any information about you, you will of course still see advertising across Forward For digital products and services but this will not be tailored to you. Please note that we do not disclose personally identifiable information to our advertisers without your consent, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men under 30 have viewed their advertisement on a given day).
• To market services to you.
We will send you information about Forward For digital products and services or other marketing activities, but only where you have signed up to receive these from us. Similarly, sometimes, third party partners will want to send you information about products and services, but will only do so if you have agreed to receive them by ticking an opt-in box.
• We will email you occasionally about Forward For digital products and services that you have signed up for (for example, to provide you with password reminders or to contact you about content you have submitted to us via our digital products and services) so that we are able to deliver these services to you. We may also invite you to participate in surveys from time to time to help us understand what you think about our content, products and services, and in turn make them better.
I am a user aged 16 or under
If you are aged 16 or under, please speak to your parent/guardian to get their permission before you provide any personal information to Forward For because without this consent, you are not allowed to provide us with personal information. We may also ask for your parent/guardian’s contact details so that we can check they are happy for you to use Forward For products or services.
This policy only applies to our use of your information via our own products and services. Therefore, it does not apply to third party websites to which Forward For might provide links or on which Forward For content is embedded.
Equally, it is important to note that when you access our products or services via a social networking site, such as Facebook or Twitter, that site may also collect and use your information. So, we would advise you to check the privacy policies for those social networking sites and applications to see how your information is being used.
How can I manage my Advertising Preferences?
If you do not want Forward For match your information with data held by reputable data sources, you can ask us not to by emailing us at contact[at]forwardfor.co.uk This means that Forward For will exclude your details from the data that is matched against information held by the relevant data source and, if relevant, will delete any lifestyle or other information previously obtained from data sources from our registered database.
What about third party behavioural advertising?
Forward For may use third party advertising networks and servers to provide some of the display advertisements which you see in Forward For’s products and services.
Cookies may be placed on your device by our third party service providers which remember that you have visited a website in order to provide you with targeted adverts which are more relevant to you and your interests. This is often called online behavioural advertising (OBA) (also known as ‘behavioural targeting’ or ‘interest based advertising’) and is done by grouping together shared interests based upon previous web browsing activity. Advertising may then be displayed to you from these third parties when you visit Forward For digital products and services which match these interests.
Personalised retargeting is another form of OBA that enables our advertiser partners to show you ads based on your online browsing away from Forward For websites. For example, if you visited the website of an online travel company you may start seeing adverts from the same travel company displaying special offers or showing you the products that you were browsing when you come to our websites. This allows companies to advertise to people who previously visited their website.
Although these cookies can track your visits around the web they don’t know who you are. Even if you sign in to our products or services, the OBA data is still not linked to your profile. See more about third party cookies in our Cookies Policy.
How can I manage cookies?
We provide more information about cookies and similar technologies used on Forward For digital products and services in our Cookies Policy. This also tells you how to control and manage cookies in your browser and how to opt-out of certain types of cookies.
What about spam?
We will not send you any unsolicited marketing. We will only send you emails or other marketing messages where you have signed up to receive these.
Marketing emails you have signed up to will also tell you how you can unsubscribe should you decide that you no longer wish to receive them.
Please note that registered users may receive important information about Forward For digital products and services (such as changes to the digital products and services themselves or other service administration matters). As a registered user, this is not spam.
How can I access and update my personal information?
You can update your name and email address by emailing us at contact[at]forwardfor.co.uk, or to request that we delete any record of your name, email address, or any other information we hold on you.
Will Forward For share my information with anyone else?
Forward For commits to keeping your personal information confidential and safe.
Please note that we:
• use a range of data processing companies to help manage your information. However, we require these companies to comply strictly with our instructions and they are not allowed to use your information for their own business purposes (unless you have explicitly agreed to this). We also require these companies to have appropriate physical and technological security measures to protect your personal information.
• may share your information with third parties where you have specifically agreed to this. We won’t, however, sell your data to any third party.
• may disclose your personal information where we are required or permitted to do so by law, or to protect or enforce our rights, or the rights of any third party.
How long does Forward For keep my personal information?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
If you request us to your personal information (eg your name and email address) will be deleted promptly, which means that all other information we might hold about you (such as how you have used Forward For digital products and services) will be anonymised and we won’t be able to recognise that data as yours or contact you about it. Please note if you don’t want to continue to receive relevant targeted advertising on Forward For digital products and services after you have closed your account, we recommend that you also delete any cookies set on your device. If you want more information on how to manage your cookies, our Cookies Policy can help.
Where we hold other information (resulting from, for example, submitted competition answers) we will keep this for the minimum amount of time necessary for the purposes of running the competition or other relevant purpose.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Unfortunately, the sending of information via the internet is not completely secure. Although we will do our utmost to protect your information, we cannot guarantee the security of your data sent to Forward For digital products and services; any sending of information is therefore at your own risk.
How do I contact Forward For if have a question about privacy issues?
If you have any questions or concerns about privacy issues, you can contact us at contact[at]forwardfor.co.uk
Access to your information
If you would like to know what personal information Forward For holds about you, you may make a request to Forward For for copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request’).
All subject access requests should be made in writing and sent to contact[at]forwardfor.co.uk
Changes to this policy